Service Desk Analyst

Join Our Digital Future: Service Desk Analyst Opportunity 

Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you! 

About the Role

This is a part time role - 18.5 hours per week.

As a Service Desk Analyst, you’ll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you’ll play a vital role in keeping our digital services running smoothly. 

You’ll also: 

• Provide first-line support via phone, email, and face-to-face 

• Log and resolve incidents within agreed SLAs 

• Support infrastructure systems including servers, networks, and telecoms 

• Assist with device deployments and infrastructure security 

• Help drive our digital transformation and self-service initiatives 

What We’re Looking For 

We’re seeking someone who is: 

• Customer-focused with excellent communication skills 

• Experienced in M365 administration and Active Directory 

• Skilled in troubleshooting IT and telephony infrastructure 

• Proactive, collaborative, and able to work independently 

• Flexible to support occasional evening/weekend work and on-call duties 

Essential qualifications and experience include: 

• GCSEs (or equivalent) in English and Maths 

• Strong knowledge of M365 tools and IT support environments 

• A commitment to best practice in cyber security and data protection 

Why Join Us? 

At Woking Borough Council, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community. 

We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. 

Ready to take the next step in your IT career? 
For an informal chat about the role please contact the Infrastructure & Service Desk Manager paul.murphy@woking.gov.uk. 

Apply now and help shape the future of digital services at Woking Borough Council. 

 Closing Date: 29 November 2026 - 23:55pm

Interview Date: W/C 7 December 2026