Customer Services & Revenues Officer (part time)

Customer Services & Revenues Officer (part time)

Salary £20,811 – £27,719 pro rata pa

Hours 28 per week

Spelthorne’s Customer Service and Revenues department is a busy, friendly, and dynamic place to work.

We have a new and exciting opportunity for a Customer Services and Revenue Officer to join our Customer Services and Revenue team.

The successful candidate will gain a range of experience and on the job training in customer services, sundry debt and revenues. Training will be undertaken during working hours. Details will be provided on interview.

Previous experience in Customer services or Revenues is desirable but not essential.

You will assist the team with customer service tasks, and dealing with Council Tax accounts, setting up direct debits, processing moves, applying discounts, taking payments along with dealing with customer queries in the contact centre.

This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.

Please note as part of the employment checks this post will subject to a BPSS (Baseline Personnel Security Standard) which includes a basic Disclosure & Barring Service (DBS) check.

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time). 

Closing date: 1 July 2026 12:00 noon

Interview date: 15 and 16 July 2026

To apply please use the ‘apply online’ button 

CVs can only be accepted in support of a completed application form.

Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.  All shortlisted applicants will be contacted via email after the closing date.

Working towards equal opportunities

Strictly No Agencies

Local Government Reorganisation (LGR)

Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027.  Please see more information here Local government in Surrey is changing | Spelthorne Borough Council