Housing Administrator (Apprentice)
Are you passionate about making a difference in your community? Looking to kick-start a rewarding career in housing? Join us at Woking Borough Council during an exciting time of transformation in our Housing Services!
We’re seeking a self-motivated, organised, and customer-focused individual to join our busy Resident Services Team. This is a fantastic opportunity to gain hands-on experience in tenancy management while working towards a nationally recognised qualification.
What You’ll Be Doing:
You’ll support the team with a wide range of tenancy-related administration, including:
- New tenant sign-ups
- Rent collection and tenancy enforcement
- Anti-social behaviour case support
- Right to Buy applications
- General tenancy management and customer service
- Opportunity to learn about all aspects of the Housing Service including Repairs and Maintenance, Housing Complaints and Allocations.
You’ll be part of a professional and supportive team committed to delivering high-quality services and building safe, sustainable communities.
Apprenticeship Details:
Eligibility:
-
- Aged 16 or over
- Not in full-time education
- Living in England
Training: Delivered remotely through a flexible, blended model including one-to-one sessions, group webinars, online courses, and personal study
Qualification: Level 2 – Housing & Property Management Assistant (12 months plus 3 months end point assessment )
What We’re Looking For:
- Strong administrative and organisational skills
- Excellent communication and customer service abilities
- A proactive attitude and willingness to learn
- Passionate about communities and making a difference
What We Offer:
- Generous flexi-time scheme (up to 2 flexi days per month)
- Local Government Pension Scheme
- Discounted health and leisure membership
- Ongoing training and development opportunities
- A supportive and inclusive working environment
- This post is being offered on a fixed term contract for the duration of the qualification, up to 18 months.
Want to know more?
For an informal chat about the role, contact Gerri Summers, Resident Services Manager:
gerri.summers@woking.gov.uk
Closing Date: 30 Janaury 2026 @23.59
Interview Dates: 24 and 25 February 2026
How to Apply
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
