Housing Options Co-ordinator

Do you want to be part of an experienced, successful and enthusiastic team?

Are you looking for a role with variety, where you can be relied on for your customer care, housing knowledge, accuracy and attention to detail

Do you have current or previous experience in working in customer facing housing role and providing essential administrative support to a team?  

If so, we have an exciting opportunity to join our Housing Options team and help us meet the need of homeless people in Waverley.

This role combines front facing customer service with important back-office administration duties.

The post holder will be a point of contact for customers approaching the Council as homeless, will instigate and process monthly housing register reviews and conduct private rented accommodation sign ups.  The role also provides cover with other Co-ordinator colleagues and undertakes essential administration across the Housing Options team.

You will carry out initial Housing Act 1996 Part VII assessments, provide advice and signposting, whilst compiling timely accurate records.  You will manage an ongoing caseload of sign ups and related recovery and tracking tasks.  You will initiate and manage an ongoing caseload of annual reviews.  Accuracy, attention to detail, and the ability to multitask are essential.

You will also help Officers arrange bookings for emergency accommodation.

The role will be mainly office based but we will need candidates to have the ability to effectively work from home, when required.

For an informal discussion about the role please contact Elizabeth Donaldson (Housing Options Manager) on 014583 523452.

We do not accept CVs without a completed application form.  Strictly no agencies please.

Closing date for applications: 12:00pm on Friday 26th July 2024.

Interview date: Wednesday 31st July 2024.

There will be an exercise as part of the interview process.

To be eligible to apply for this opportunity you must be able to meet the Essential Job Description Criteria.

Please note we do not accept applications after the time given on the advert.