Business and Digital Support Officer

The starting salary for this role is £29,291 per annum for working 36 hours per week.

Flexible working is supported where possible, but there is an expectation that part of the working week will be based within the office. Reporting into the Business, Project and Administration Lead, you will be based at Surrey Fire and Rescue Head Quarters in Reigate.

In this role you will act as first point of contact for customers, including front-line staff, to answer or refer enquiries,  as well as providing accurate and timely responses to enquiries and other routine matters.

You will undertake routine administration functions and assist with the organising of events and production of learning materials, letters and correspondence for HQ and fire station personnel. You will also provide project support across the service.

You will collect and maintain data in appropriate databases and systems to be able to respond to requests for information by Fire and Rescue Managers within defined areas of activity but to also provide an information resource for SFRS to use.

You will work collaboratively as part of a team to produce timely Freedom of Information responses, co-ordinate complaints and complements procedures, and be a single source of contact for KPI data requests.

You will be required to provide customer service support to HQ reception; this will include room management, handling of non-emergency calls, and meeting and greeting visitors including VIPs and dignitaries.                                 

You will be a source of contact for all enquiries related to SFRS Standard Operation Procedures and the Policies and Guidelines approval and publication process. You will be responsible for creating and reviewing documents and publishing these documents in the relevant format and channel.

You will also be required to be a source of contact for updating and maintenance of the SFRS SharePoint site, working alongside SFRS colleagues/departments to adhere to all communication and information regulations making sure that content is up to date and relevant and fit for purpose.

You will work alongside all relevant project teams/specialists and attend all meetings to review/feedback and make any enhancements to the SharePoint system. This will include implementing/facilitating and supporting with any training packages which are relevant to their role to help with future proofing the service and support with the development of the SFRS team.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 28/09/2022.

Contact Details

For an informal discussion please contact Matthew Millar by e-mail at Matthew.Millar@surreycc.gov.uk

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.