Providing help at the touch of a button 24 hours a day for 365 days of the year, Mole Valley Life telecare provides independence, security and peace of mind in the home and out and about.
The service on offer is extremely versatile and available to anyone. The Telecare equipment ranges from basic equipment, which comprises of a base unit connected to a phone line and an alarm pendant, which can be worn around the neck or wrist, to a GPS Tracking System, which Maps the Location of a User when in distress. We also offer other Equipment for Use around the Home to assist with Independent Living.
About the role
To provide administrative support for Mole Valley Life Services as directed by the Team Leader.
To act as first point of contact for new customers or existing customers with issues. To schedule the telecare officers diary, managing payments, stock and to work consistently as part of a team to meet performance targets. To attend local events to promote Mole Valley Life and its services, and assisting the support officers with installations and maintenance visits.
The role requires a full driving licence.
Experience of successfully undertaking a range of administrative and support duties, to include: responding to customers, collating, recording, processing and retrieving information, processing and progressing invoices and payments, provision of diary and work schedule management service, plus routine administrative tasks incorporating Microsoft Word, Excel and Spreadsheets.
We want you to be the best you can be. Therefore, we promise to support you with our annual Performance and Development Review and identify training and career development opportunities.
• 23 days holiday a year (from April 2019) plus a further allocated day at Christmas rising to 28 days after 5 years’
• Scheme to purchase additional annual leave and eligibility for potential additional days through the flexi-time scheme providing the ability to take additional days off when the business allows
• Substantial employers contribution into the local government pension scheme
• Free parking
• Remote and flexible working. Laptops will be provided for all employees enabling remote working by arrangement with the manager based on the needs of the service.
• Wellbeing package including:
o Cycle Scheme
o Free eye tests
o Employee Assistance Programme (EAP)
o Yearly flu jab
o Discounts at local shops & businesses, films and shows at Dorking Halls and at the café
o Ability to participate in targeted activities during regular ‘Wellbeing Weeks’
For an informal chat about the role, please contact Steve Jones on 01306 204500. Alternatively you can contact HR at firstname.lastname@example.org
Closing date for applicants: Noon 18 April 2019
Interview dates: W/C 22 April 2019
DBS check required: Yes
How to apply
Visit our careers website https://jobsatmolevalley.co.uk/opportunities/submit your CV along with a supporting statement to let us know how you meet the required skills and experience of the job description and person specification.