Customer Experience Manager
About the Role
This new role within our Theatre and Cinema will oversee all of the aspects of our venue which customers directly engage with, including, our box office, catering and caretaking teams. You will work closely with colleagues based at the venue or elsewhere in the council to enhance and develop the experience customers have when they visit or interact with us.
About the Person
- We are seeking someone with experience of leading and motivating a team and who has successfully led a customer-facing offer within the entertainment or hospitality sectors.
- Must be innovative, supportive, flexible and positive.
- Able to work under own initiative and be an effective problem solver.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Duane Kirkland, Head of Wellbeing and Intervention, on 01737 276316.
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
Closing date: 24th February 2019
Interview date: 4th March 2019
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.