Assistant Operations Officer (East)

Assistant Operations Officer (East)

Are you organised, customer-focused and confident working with information? We are looking for an Assistant Operations Officer to help deliver reliable waste collection and street cleansing services across Elmbridge and Mole Valley. This is a varied role where you will support residents, maintain accurate operational data and contribute to service improvements that make a visible difference to local communities.

About the role:

Reporting to the Operations Manager (East), you will play an important role in supporting the delivery of the waste collection and street cleansing contract. You will be a key point of contact for both residents and colleagues in the customer services team, responding to enquiries, providing practical advice on waste and recycling, and helping households find ways to reduce waste and recycle more. You will also provide essential administrative support, maintain accurate operational data to help monitor service performance, and contribute to projects that improve local services. Through your work, you will help protect the environment and support a cleaner, safer and more attractive place for people to live and feel proud of.

What you’ll be doing:

• Responding to telephone and written enquiries from residents, recording details and providing helpful, accurate information.
• Understanding household needs and offering practical advice on waste reduction and recycling.
• Providing administrative support to the Operations team to help ensure the smooth running of the service.
• Uploading, checking and reviewing operational data to support accurate performance monitoring.
• Identifying errors and resolving discrepancies to maintain reliable records and reports.
• Supporting projects and initiatives to improve waste collection, recycling and street cleansing services.
• Working flexibly and collaboratively with colleagues across teams in a fast-paced environment.

About you:

You will be educated to A-Level standard or equivalent or be able to demonstrate comparable ability. Ideally, you will have experience of working in an office environment, providing administrative support and delivering a high standard of customer care. An interest in environmental issues would be an advantage.

You will also bring:

• Clear and confident written and verbal communication skills.
• A professional and approachable manner when dealing with residents, colleagues and council members.
• A methodical approach to gathering, recording and reporting information.
• Strong attention to detail, with the ability to identify errors and maintain accurate records.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• An ability to learn and navigate internal reporting and CRM systems.
• The ability to follow guidance, work collaboratively towards team objectives and manage competing priorities.

Working arrangements:

Equal Opportunities

Joint Waste Solutions is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please get in touch using the contact details in the advert above to discuss any reasonable adjustments that may be made to accommodate your individual requirements. Please note: Joint Waste Solutions is hosted by Surrey Heath Borough Council so the council will be the employer for this post. All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Joint Waste Solutions and Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. For the best chance of successful application, please read the job description fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. If you have not heard from us within four weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of six months after the closing date.