Housing and Support Officer x 3

Housing and Support Officer x 3 

Salary £17,705 - £19,304 pa for 19.5 hours per week (vacancy A) 

Salary £24,515 - £26,729 pa for 27 hours per week (vacancy B & C)

Are you passionate about helping people achieve greater independence while making a positive difference in your community? We are looking for a dedicated and proactive Housing and Support Officer to join our team.

You will be based at the White House, Kingston Road, Ashford, working within a supportive and committed team. You will also provide support to residents who live at Harper House, which is located a few minutes from White House. The service operates 24 hours a day, 365 days per year.

We have three vacancies with the following working pattern:

• Vacancy A (19.5 hours) - Tuesday 9am to 4pm, Friday 9am to 4pm, Saturday 8am to 3pm
• Vacancy B&C (27 hours) - Wednesday 3pm to 10pm, Friday 3pm to 10pm, Saturday 2.30pm to 10pm, Sunday 2.30pm to 10pm

In this rewarding role, you will provide high-quality housing management and tailored support to residents, helping them sustain their licences, achieve their personal goals, and develop the skills needed for independent living. You will act as a key point of contact for residents, delivering one-to-one support, promoting wellbeing, and encouraging positive outcomes.

Alongside your support responsibilities, you will carry out a range of landlord duties on behalf of the Council, including rent collection, tenancy sustainment, reporting maintenance issues, and conducting property and health and safety checks. You will play a vital role in protecting the Council's interests while ensuring residents receive an excellent, person-centred service.

This is an excellent opportunity for someone with strong communication skills, a customer-focused approach, and a commitment to supporting vulnerable individuals to thrive.

If you would like to discuss this role further, please contact Vicki Ellis, Residential

Service Manager, v.ellis@spelthorne.gov.uk

Please note as part of the employment checks this post will be subject to an enhanced Disclosure & Barring Service (DBS) check.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time). 

Local Government Reorganisation (LGR)

Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027.  Please see more information here Local government in Surrey is changing | Spelthorne Borough Council and also Future Surrey – Surrey LGR Hub

Under Local Government Reorganisation, TUPE (Transfer of Undertakings Protection of Employment) consultation started on 28 September 2026 and will run until 20 November 2026.

Please note that the consultation covers all directly employed staff with a contract of employment on 1 April 2027 and if you are successful in your application, you will be notified how you can feed into the consultation process if applicable.

To apply for this role, you must be available to start by end of January 2027 at the latest.

Thank you for your interest in our vacancy and we wish you well with your application.

Closing date: 27 October 2026 (noon)

Interview date: 12 and 13 November 2026

To apply please use the ‘apply online’ button.

CVs can only be accepted in support of a completed application form.

Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.  All shortlisted applicants will be contacted via email after the closing date.

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