Housing Operations Support Officer

An opportunity has arisen within the Housing Services for a Housing Operations Support Officer.

This role sits at the heart of the Housing Services, and we are looking for an individual who is motivated, enthusiastic with a hands-on can-do approach who is looking for a bright future.  

Operational Accountabilities:

* Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations.

* Primary Focus: To provide administrative and coordination support in the delivery of associated work streams; Damp & Mould, Community Estates & Development, Resident liaison & responsive repairs.

* You need to have an excellent standard of written English, an eye for detail, the ability to work on your own initiative, good project management and organisational skills and a willingness to take personal responsibility to ensure tasks are completed. 

* Computer literate with proven ability to use the Microsoft office suite of programs. Including Word & Excel

* To maintain accurate records, collating & recording information relevant to the subject matter.

* To take a pro-active role in the delivery of the team’s work plans, goals, and values.

* Strong commitment to providing the highest level of service to our residents, contractors, resident focus groups, members of the public, Councillors and MPs guaranteeing a timely answer to all enquiries

For an informal discussion about the post, please contact Tracy Morgan, Housing Operations & Welfare Manager at tracy.morgan@waverley.cov.uk or 01483 523062

Closing date for applications: 9.00am on Monday 21st September 2026.  Please note we do not accept applications after the closing date and time given on the advert.

Interview date: Week Commencing Monday 28^th September 2026.  

Equality and Inclusion Statement

The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences – we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council

We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council

Please note we do not accept applications after the stated closing time.

Right to work in the UK will be checked as part of the interview process.

Information

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information, whether supported by AI or not, must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government’s confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.

As we move towards this transition, our focus remains firmly on delivering high‑quality, value‑for‑money services and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.

We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trusted and open dialogue, and ensuring continued access to learning and professional development opportunities.

While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You’ll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities.

Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future.