Housing Support Co-Ordinator

Housing Support Co-ordinator

Reigate & Banstead Borough Council

Location: Town Hall, Reigate

Salary: £29,733 - £34,671 per annum, dependant on experience

Basis: Permanent   Full time - 36 hours per week

About the Role

In this exciting and fast paced role, you will be working as part of a friendly and supportive team to engage and support homeless households. The purpose of this role is to assist vulnerable clients who may have complex needs, to coordinate and address support needs with the aim of enabling them to become ‘tenant ready’ so they can sustain a tenancy.

The role will involve working with internal departments and external statutory and non-statutory agencies to provide a holistic ‘Team around the person’ approach. You will work closely with the Homeless Prevention & Relief team to fulfil the steps set out in a client’s personal housing plan. You will also work closely with the Accommodation Officer to facilitate supporting clients in temporary accommodation in and out of the borough. 

The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.

About the Person

You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.

We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be a colleague with an outstanding commitment and enthusiasm in supporting our most vulnerable residents.

You will work collaboratively with other partners including housing associations, domestic abuse support services, private landlords, Mental Health, police, social services, substance treatment agencies and other relevant stakeholders.

The role is based at Town Hall in our modern offices in Reigate as well as visiting residents in and out the borough. 

Applicants will be familiar with the Housing Act 1996 (as amended), The Renters Rights Act 2025, welfare benefit entitlement and will have experience of working in a role providing housing advice and/or tenancy support.

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave,  and contribute 22.10% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please call Trevor Woolvet on 01737 276368 or email trevor.woolvet@reigate-banstead.gov.uk

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: Tuesday 30 June 2026 at 23:59

Interview date: To be confirmed

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation

Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.  

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead

See 'Who we are' as a council, to find out more about us.