Community Resilience Support Team Leader

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £41,585 per annum, based on working 36 hours per week.

Surrey Fire & Rescue Service are looking for someone to carry out the role of Community Resilience Support Team Leader based out of our Headquarters in Reigate.

This opportunity in Surrey Fire & Rescue Service welcomes applications from people who have a background in positive leadership and have knowledge and experience of Fire Safety or regulatory compliance support work.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

The Community Resilience Support Team (CRST) forms part of Surrey Fire & Rescue Service’s Protection and Prevention support remit.

This role leads a team of five specialist administrators, overseeing statutory, time and compliance critical administrative functions in business fire safety, protection and prevention. Responsibilities include managing workloads, performance, rotas, leave, and absences to ensure service resilience. The role also involves team recruitment, induction, training, and professional development to build a capable team supporting compliance-led activities.

The role has a strong coordination focus, overseeing the processing and allocation of statutory consultations and referrals, including Building Regulations and Licensing applications, ensuring timely, high‑quality responses with appropriate records retained. The team also supports the wider inspection function by completing essential administrative tasks linked to fire safety audits and inspection outcomes. This includes preparing and processing documentation arising from routine, reactive and follow‑up inspections, maintaining accurate internal and external records, and managing case files associated with formal enforcement action.

You will provide and lead quality assurance for sensitive legal documents, manage information governance for casework and incident reports, coordinate actions with Fire Safety and Community Safety Managers, and oversee mandatory data submissions such as Home Office requests and the NFCC Enforcement Register.

This role includes organising Fire Safety Manager meetings, maintaining action trackers, planning quarterly CPD events for the Protection team, and managing financial tasks like requisitions. It is a leadership position focused on compliance, people management, and administrative support in a fast-paced environment.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills:

• Strong technical knowledge of fire safety legislation and regulations, with the ability to manage time-critical compliance and administrative processes.
• Proven people management and team leadership skills, with the ability to motivate, support and develop others.
• Highly developed interpersonal and stakeholder management skills, with the confidence and flexibility to influence and build effective relationships with internal and external partners.
• Confident user of technology, able to work effectively with standard software applications and IT equipment.
• Strong attention to detail, with the ability to work accurately and maintain high standards in all aspects of work.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please describe your experience of working with fire safety legislation or regulations, including how you manage time-critical compliance and administrative processes.
2. Tell us about your experience of leading or managing people, including how you support team performance and development.
3. Describe a situation where you needed to build support or influence internal or external stakeholders. What approach did you take?
4. Please provide an example of how you use technology and digital systems in your work, including how you ensure accuracy and attention

The job advert closes at 23:59 on 17/05/2026 with interviews planned to follow.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Dawn St Leger via MS Teams or Email.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.