ICT Apprentice

Job Title: ICT Apprentice
Location: Town Hall, Reigate
Salary: Real Living Wage (dependent on age) up to £25,247.76
Contract Type: Fixed Term Contract (18 months)
Working Hours: Full time, 36 hours per week (Monday to Friday, 9am to 5pm)

About the Role

This is an excellent opportunity to begin a career in Information Technology through a structured and supportive apprenticeship. Reigate & Banstead Borough Council offers a high-quality Apprenticeship Programme that combines paid, hands-on work experience with the completion of a nationally recognised Level 3 ICT qualification over an 18-month period.

As an ICT Apprentice, you will work alongside the ICT Service Desk team, gaining practical experience in IT support while developing essential technical, communication, and customer service skills. Throughout the apprenticeship, you will receive ongoing guidance, mentoring, and development opportunities to help you succeed and build a strong foundation for a future career in ICT.

Some of the duties include:

• Provide 1st and 2nd line IT Service Desk support, responding to incidents and service requests.
• Deliver excellent customer service using the Council’s Call Management system.
• Accurately log, update, and manage requests and incidents within the ICT Service Desk system.
• Adhere to all internal ICT policies, procedures, and standards at all times.
• Support the delivery of ICT projects and operational tasks as directed by the Service Manager.

Desired Skills and Qualifications:

• GCSEs in Maths and English
• A commitment to delivering first-class customer service
• Strong verbal and written communication skills
• Ability to perform well in a fast-paced 1st line support environment
• Strong organisational skills and ability to manage own workload
• Quick to learn new ideas and concepts
• A collaborative and team-oriented approach
• Flexible and adaptable in response to service needs

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 22.10% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please contact Paul Farrugia on 01737 276456.

We are proud to be an equal opportunities employer and participate in the guaranteed interview scheme for disabled and ex-armed forces candidates who meet the essential criteria.

Closing Date: Wednesday 27^th May 2026 at 23:59
Interview Date: Week commencing Monday 8^th June 2026

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Our Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation

Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.  

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead

See 'Who we are' as a council, to find out more about us.