Tenancy Enforcement Officer

Job Title: Tenancy Enforcement Officer
Location of work: Town Hall 
Salary: £35,445 - £50,916
Basis: Permanent Full time 

About the Role
This role will play an important role in ensuring landlord compliance with the Renters’ Rights Act 2025 and other housing legislation. You will help safeguard tenants from unfair and poor practices such as illegal eviction, and enforce housing standards in the private rental sector, assisting residents to live safely and securely in their homes. The position involves investigating complaints, conducting property inspections and providing specialist advice, advocacy, and casework support to tenants affected by relevant issues in the private rented sector. 

It involves liaising with landlords and letting agents and taking enforcement action where necessary, in line with the Council’s Enforcement Policies, to uphold tenants’ rights and improve housing conditions. The role will focus on supporting private rented sector tenants and ensuring landlords comply with new legal requirements in relation to the Renters Rights Act 2025.

About the Person 
The successful candidate will have: 
•    Knowledge of the law around regulation of private sector housing, including tenancy relations;
•    Experience of inspecting and enforcing standards in residential property;
•    Great communication skills;
•    Effective negotiation skills, including the ability to handle adversarial situations in an effective and professional manner;
•    An investigative and analytical approach;
•    Excellent time management skills;
•    Strong IT skills and be able to produce clear reports and case records; and
•    An alignment with our organisational behaviours of being Positive, Supportive, Flexible and Innovative.

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. 

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information
For an informal discussion about the role, please call Katie Jackson,  Environmental Health Manager, on 01737 276309.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: Wednesday 29th April 2026 at 23:59hrs
Interview date: w/c 18th April 2026

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation 
Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead

See 'Who we are' as a council, to find out more about us.