Civil Enforcement Officer

Job Title: Civil Enforcement Officer

Location of work: Earlswood Depot

Salary: £27,270 – £29,094

Basis: Permanent, Full time, 36 hours per week

About the Role

Here at Reigate & Banstead Borough Council we are looking for a calm and confident Civil Enforcement Officer (CEO) to join our experienced Parking Team.

As a CEO, you will be working in all weathers patrolling of the Council’s Car Parks throughout the Reigate & Banstead Borough, issuing tickets where contraventions have taken place as well as covering other duties such as checking pay and display equipment.

Some of the duties include:

• Patrol on foot Council car parks in the Borough of Reigate and Banstead for the purposes of Civil Enforcement of Parking Contraventions.
• Drive Council vehicles to travel between various car park locations.
• Issue Penalty Charge Notices to any vehicle not complying with the Borough Council’s Off-Street Parking Places Order.
• Write concise reports of any incidents in a car park including any acts of vandalism, damage to vehicle or persons and any form of harassment.
• Inspect and test pay and display machines and ensure that they are fully operational. In the event of vandalism, make safe any damage. Clean the machines regularly and replenish stocks of tickets.
• Assist the Parking Services Team in maintaining good internal and external relationships and ensuring that the Council demonstrates care and respect for its customers and responsiveness to their needs.

About the Person

The successful candidate will be able to demonstrate:

• Excellent interpersonal and customer care skills, being able to work with the public, sometimes in difficult situations.
• An ability to work on your own initiative.
• Previous parking enforcement experience or relevant street experience in a similar role is preferred. Applicants with experience within a demanding customer care role would also be considered.
• A full driving licence.
• Being content with working regularly on weekends and bank holidays.

Please note that employment in this role will be subject to a standard DBS check.

Closing date: Wednesday 22^nd April 2026 at 23:59

Interview date: To be confirmed

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please call Sasha Leonard, Parking Team Leader, on 01737 276345. Please leave a message if you can’t get through and we will return your call.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation
Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead

See 'Who we are' as a council, to find out more about us: Who we are | Working here | Reigate and Banstead