Transport Officer - Local Bus Operations

This role has a starting salary of £33,552 per annum for working 36 hours per week.

We are excited to be hiring a new Transport Officer (Local Bus Operations) to join our friendly Local Bus Team. If you have a proven ability to be part of a dedicated team, along with the ability to work in partnership with a range of stakeholders we would welcome your application. The team is based in Woking 5 days a week and are passionate about improving bus services and enhancing the public transport offer for our residents.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Team

This is an exciting opportunity to be part of a supportive team who work to secure the best value public transport available for our residents. Putting buses at the heart of our new and emerging Surrey Transport Plan, the delivery of our Greener Futures Programme, is key to providing a realistic and attractive alternative to the private car. This will help us reduce the carbon emissions that come from the transport sector in the county, forming part of our pathway to net zero carbon.

Working with the 20+ bus operators in Surrey we facilitate a sustainable and attractive network of local bus services for our residents. We assist operators when roads are close by finding alternative routes and keeping our residents and the general travelling public updated on service changes.

If you love the idea of supporting the team on ensuring we offer the best outcomes to our residents, then we would love to hear from you.

About the Role

This role will be supporting the Local Bus Team in proactively managing road closures and bus stop suspensions that could have an impact on local bus services in the county. Local bus services provide access to key services for our residents, including access to employment, education, health, and essential shopping. Our contracted bus services support those provided commercially which means a keen understanding of bus network operations and a proven ability to work in partnership is vital to maximise positive outcomes for the council and residents. As part of this, you will assist with the growth of the existing positive partnership ethos with our local bus operators, ensuring that bus services are supported.

This role will liaise with a multitude of agencies including Bus Companies, Highways colleagues, Utility companies, and TfL regarding works on our highway. We are responsible for ensuring the best alternative diversion routes are chosen when roads are closed and effectively communicating road closures and bus stop suspensions to minimise any inconvenience to our residents, the travelling public and our bus operators.

Notification of road closures and bus stop suspensions are received throughout the day and require action to work with the affected bus operators on the best diversion route available for their services. Information notices, to inform the bus passengers, need to be created for our Inspectors to post in the bus stops.

We are looking for an individual who is enthusiastic and proactive as well as being a motivated team player. You must have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• A geographical knowledge of the county and its public transport networks
• Experience in the field of bus service operational and administration matters
• You are confident, organised, and able to prioritise and plan own workload in the context of conflicting priorities to meet tight deadlines
• Customer focused and confident in dealing with and building a rapport with a wide selection of customers, both internal and external
• Good IT skills and proficiency in using Microsoft Office

To apply, we request that you submit a CV and you will be asked the following 3 questions:

1. Please tell us about your motivations for applying for this role.
2. Please tell us about your experience in the passenger transport field.
3. Having read the job advert please tell us what you think you need to be aware of when diverting buses.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

If you would like an informal chat about the role please contact Valerie Sexton via email at Valerie.sexton@surreycc.gov.uk.

The job advert closes at 23:59 on 19th April 2026 with interviews to follow on 7th May 2026 at Victoria Gate, Chobham Road, Woking.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.