Business Systems Development Officer

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £24,582 per annum, based on a 24-hour working week (pro rata to £36,873 per annum full time equivalent).

We are thrilled to be hiring a new Business Systems Development Officer to join our fantastic team supporting the Adult Social Care (ASC) directorate. The role will be based at either Woodhatch in Reigate or Victoria Gate in Woking and we promote a hybrid approach to working, meeting collaboratively when required.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Role

The ASC Business Systems and Digital Team play a vital role in ensuring that Adult Social Care business systems (including LAS, ContrOCC, Portals and AOSS) are robust, efficient, and well-maintained to support frontline staff and deliver high-quality services to residents. We work collaboratively across the council to guarantee our systems are fit for purpose, regularly upgraded, and effectively integrated, with a strong emphasis on information quality, data accuracy, and user training. Our forward-thinking approach sees us embracing new technologies to improve system functionality and drive innovation, ensuring our digital platforms are future-proofed and meet the evolving needs of the service.

We are seeking a proactive individual to drive improvements in ASC business systems and processes. You will collaborate with colleagues to identify opportunities, develop and implement solutions, and ensure the effective use of our core systems. The role involves translating business needs into clear work plans, supporting system upgrades and new implementations, and ensuring integration with related systems where necessary. You will also lead on test planning, engage key stakeholders, and contribute to the delivery of key projects in line with business priorities.

Over the coming years, as Surrey County Council transitions to East Surrey Council and West Surrey Council, the team will play a critical role in ensuring seamless operation of business systems across both new authorities. We will be responsible for guaranteeing that these systems are fully functional and suitable from the outset. All team members will contribute to this process, presenting a valuable opportunity to help shape the future direction of Adult Social Care business systems within the new authorities.

To be successful in this role you will need to be inquisitive and methodical with a commitment to quality assurance and working collaboratively to deliver system developments.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Knowledge of adult social care and operational systems (LAS, ContrOCC, Portals), with an understanding of the Care Act 2014
• Experience managing small projects and implementing system changes
• Ability to handle multiple projects, set priorities, and build strong working relationships
• Proven leadership in user acceptance testing during system upgrades
• Strong customer service skills and ability to guide staff on systems processes, information quality, and functionality
• Proficient in O365, SharePoint, Word, and Excel.
• Willingness to travel across Surrey as required, comfortable with remote work and MS Teams.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Looking at our advert, and considering the Council’s commitment to ensuring that “no one is left behind”, please tell us what it is about the role that has motivated you to apply?
2. What knowledge and experience do you have of adult social care systems?
3. When looking at improving IT systems, what are the key steps?
4. What are the most important factors when working with different stakeholders?

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to role requirements, flexible working requests, transferable skills or barriers to employment. For an informal discussion please contact Robin Snook by email at robin.snook@surreycc.gov.uk.

The job advert closes at 23:59 on 26th April 2026 with interviews planned for week beginning 8th May 2026.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.