Revenues Officer

Job Title: Revenues Officer

Location of work: Town Hall

Salary: £28,725 - £36,618 depending on experience

Basis: Permanent Full time

About the Role

Are you an experienced Revenues / Council Tax Officer and ready for a new opportunity in a fast developing, forward thinking, ambitious, and supportive team?

Can you demonstrate that you are an innovative, supportive, proactive, positive and flexible? Are you a person who thrives under pressure and has proven Council Tax knowledge and experience to enhance our team?

Can you:

Deliver excellent customer service & support – Dealing with telephone calls, emails, signposting to online services and providing written responses.

Update and process Council Tax accounts – Ensuring customers accounts are updated efficiently and accurately.

Deal with discounts, disregards and exemptions – Applying, reviewing and removing discounts, disregards and exemptions.

Manage a pressured and varied workload – Managing a varied workload, ability to prioritize work and work under pressure.

Assist with payments and recovery – Encourage and promote payments by direct debit, make payment arrangements and assist with helpful recovery solutions.

Maintain an accurate Council Tax database - Competent system user in NEC, Civica (document imaging system), word, excel and liberty.

About the Person

• Are you an ambitious individual? Who wants career development opportunities?

• Are you methodical, logical, inquisitive, a good communicator and thrive under pressure?

• Can you understand legislation and use it correctly, can you multi-task and identify what needs doing next, and are you a team player?

• Do you have experience in Revenues and are keen to develop your skills? Have a GCSE (grade C or equivalent) in English and Maths? Do you have excellent written communication skills and excellent oral communication skills?

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please call Lauryn West our Senior Council Tax Officer on 01737 276013. No agencies please.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: 20/3/2026

Interview date: 30/03/2026 to 03/04/2026

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation

Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead

See 'Who we are' as a council, to find out more about us.