Benefits Officer

Job Title: Benefits Officer

Location of work: Town Hall and hybrid working (Home-working)

Salary: £28,725 - £36,618 

Basis: Permanent - Full time  

 

 

We are seeking an experienced Benefits Officer with strong, up to date knowledge of Housing Benefit and Council Tax Reduction. If you are inquisitive, adaptable, a natural problem solver, and a true team player who can confidently interpret and apply legislation, we would love to hear from you.

 

 

In this role, you’ll enjoy significant responsibility and variety. You will assess new claims for Housing Benefit and Council Tax Reduction, process changes in circumstances (including via ATLAS and RTI), and take ownership of recovering overpayments. You will be part of a high-performing service known for delivering a responsive, customer-focused experience.

 

 

We are proud to be an ambitious, commercially minded service currently expanding through shared service arrangements with other local authorities and external organisations. This role offers the chance to be part of that journey.

 

 

• We are looking for an experienced Benefit Officer who can hit the ground running.

• Who is a dedicated team player and has the ability to assess all Housing Benefit and Council Tax Reduction claims. 

• Has great communication skills both written and verbal.

• Can efficiently prioritise workloads and has a flexible approach.

• Has experience with Benefits systems preferably NEC. 

 

If you’re ready for a fresh challenge and want to bring your expertise to a team that values your skills and ideas, we’d love to hear from you.

 

 

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. 

 

 

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

 

 

For an informal discussion about the role, please call Lyn Pigram and Senior Benefits Officer on 01737 276492.

 

 

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

 

 

 

 

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

 

 

Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.  

 

 

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.