Systems Support Analyst

Job Title: Systems Support Analyst
Location of work: Town Hall, Reigate
Salary: TS2A1 Pay scales £39,183 to £41,925
Basis: Permanent, Full time 

About the Role
Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety? Due to retirement, Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.

Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.

Key Responsibilities
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
•    with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
•    integrating diverse back office systems using API’s and webservices
•    creating and managing existing SQL databases
•    writing and maintaining PowerBI reports
•    creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
•    working with third party software suppliers on upgrade and migration projects
•    troubleshoot third line support calls

You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. 

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: Tuesday 20 January 2026 at 23:59
Interview date: Tuesday 10 February 2026

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation 
Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.