Digital Services and Systems Team Leader

Job Title: Digital Services & Systems Team Leader
Location of work: Town Hall, Reigate
Salary: £48075 to £62004 per annum
Basis: Permanent, Full time 36 hours per week

Are you ready to make a real impact in shaping the digital future of local government? We’re seeking a proactive and innovative Digital Services & Systems Team Leader to join our ICT department. This is a hands-on team leader role, ideal for a self-starter who thrives on driving digital transformation and operational excellence.

About the Role
As the Digital Services & Systems Team Leader, you will:
•    Lead a team of three Business Improvement Analysts and three System Support Analysts.
•    Develop and maintain a forward-looking, agile business application architecture to support council services.
•    Contribute to ICT strategy, ensuring compliance with national and local standards.
•    Manage team resourcing, external partnerships and problem escalation.

Key Responsibilities
•    Drive digital transformation initiatives, including service design, form building, and automation.
•    Champion user-centred design and accessibility across all digital services.
•    Foster a culture of innovation, continuous improvement, and cross-departmental collaboration.
•    Evaluate proposals for new systems and enhancements, prioritizing based on ROI and strategic fit.
•    Oversee the development of online forms using low-code platforms (e.g., Granicus govService), HTML/CSS, and API integration.
•    Support systems administration for both legacy and modern cloud platforms.
•    Plan and coordinate software rollouts, including governance, training, and change communication.
•    Lead the adoption and rollout of collaboration platforms such as Microsoft Teams and SharePoint and encourage their use to enhance productivity.

What We’re Looking For
•    Proven experience in digital services, systems leadership, or ICT project management.
•    Strong analytical, problem-solving, and communication skills.
•    Experience with digital transformation, automation, and user-centred design.
•    Ability to manage multiple priorities and foster cross-functional collaboration.
•    Commitment to continuous improvement and innovation.

Join us as we embark on our journey to become a larger unitary authority in Surrey.  Play a pivotal role in shaping the council’s digital landscape, making a difference for our community and colleagues alike. Apply today to lead our digital journey!

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. 

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: Tuesday 6 January 2026 at 23:59
Interview date: Monday 19 January 2026

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Local Government Reorganisation 
Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.

Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead