ICT Technician

About the Role:
We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services.

Key Responsibilities:
•    Provide first and second-line technical support for software, hardware, and basic network issues.
•    Install, configure, and maintain desktops, laptops, and mobile devices.
•    Manage user accounts, permissions, and access in line with organisational policies.
•    Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training.
•    Maintain accurate records of assets and support requests using our IT service management system.
•    Collaborate with colleagues to deliver ICT projects and drive continuous improvements.

What We’re Looking For:
•    Strong troubleshooting skills and a logical approach to problem-solving.
•    Experience with Windows operating systems, Microsoft 365, and basic networking.
•    Excellent communication skills with a customer-first mindset.
•    Ability to prioritise tasks and work effectively under pressure.
•    A commitment to learning and adapting to new technologies and applications.

Desirable:
•    Knowledge of Active Directory.
•    Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments.

Why Join Us?
•    Work in a supportive team environment with opportunities for professional development.
•    As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery.
•    Be part of an organisation undergoing an exciting transformation to modern technology.

In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.

Closing date:    5th December 2025
Interviews:     15th- 17th December 2025