An exciting opportunity has arisen at Runnymede Borough Council in the newly modernised Housing Benefit Department. This role requires an aptitude to customer service to support Runnymede residents when applying for Council Tax Support and Housing Benefit. You will be part of a newly formed team and be responsible for processing the more straightforward applications for Council Tax Support, Housing Benefit and Discretionary Housing Payments.
You will need to flexible, friendly and adapt your work style to our customer’s needs and have the ability to learn complex legislation and experience working on various IT systems. It would be desirable if you have previous Housing Benefit experience however not essential as on the job training will be given.
You will be our resident’s first point of contact which will be spent as the face of our Benefits team on reception as well as working with our Assessment team dealing with enquiries from the public by telephone and email. Therefore you will need to be happy working under pressure, have good numerical reasoning skills and a willingness to collaborate with innovative working methods.
Our new restructure puts our customer’s firsts, if you have strong customer relations skills; we believe you could excel in this role, so please apply today.
Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: firstname.lastname@example.org Telephone: 01932 425517
We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview. Please note we do not accept CVs
For an informal chat about this position, please contact Claudine Roach, Senior Housing Benefit Assessment Officer on 01932 425388
Closing date: 14 January 2019
Interviews will be held week commencing: 21 January 2019