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Customer Services Apprentice

  • Employer: Runnymede Borough Council
  • Reference: 630CS
  • Published: Tue 11/12/2018, 15:40 PM
  • Closing on: Tue 22/01/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: up to 37 hours hours per week.
  • Salary: £291 Per Week
  • DBS Check: No
  • Location: Civic Centre

Are you a looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.

We are looking for a full-time Customer Service Apprentice to join our Customer Services Team on an 18 month contract based at the Civic Centre in the heart of Addlestone’s regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. Along with supporting the Customer Service team you will also be providing support and general clerical duties for the Data Capture Team. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.

You will also be trained by Weir Training so you can gain a Level 2 Qualification in Customer Service.

You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services.

If you think that you have what it takes to excel in this role then we’d like to hear from you.

Please apply online at https://www.findapprenticeship.service.gov.uk/apprenticeship/-369024. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Email: humanresources@runnymede.gov.uk. or Telephone: 01932 425517.

CVs will not be considered. We welcome applications from all sections of the community.

Please provide an email address where possible as you may be contacted by email if you are selected to attend for an interview.

 

Closing date: 22 January 2019

Interview date to be confirmed.  

Downloads

  • Extra Information
  • Job Description and Personal Spec
  • Privacy Notice

How to Apply

Please Apply on https://www.findapprenticeship.service.gov.uk/apprenticeship/-369024 In case of an arising vacancy the applicant will be taken into consideration. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment. If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Email: humanresources@runnymede.gov.uk. or Telephone: 01932 425517.

Apply Now

  • Employer: Runnymede Borough Council
  • Reference: 630CS
  • Published: Tue 11/12/2018, 15:40 PM
  • Closing on: Tue 22/01/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: up to 37 hours hours per week.
  • Salary: £291 Per Week
  • DBS Check: No
  • Location: Civic Centre

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