Council Tax Recovery Officer

Location of work: Town Hall, Reigate

Salary: £31,347 - £36,618

Basis: Permanent, Full time, 36 hours per week

About the Role

Working within our Revenues Recovery Team, you will undertake the administration for the recovery of Council Tax, initiating recovery action in accordance with legislation and Council policy to support income maximisation. Ensuring the appropriate recovery action is taken against non-payers of Council Tax and to improve collection rates by negotiating payment plans from customers, maintaining accurate records and deciding the appropriate form of recovery action to take.

About the Person

• Experience and detailed understanding of the recovery and enforcement legislation in relation to Council tax
• An approachable attitude with empathy and patience but show initiative and stay calm under pressure
• Good time management and organisational skills to manage your own workload whilst being able to provide support to the wider team
• High-quality Customer Service interaction and demonstrate excellent Customer Service skills
• Excellent IT skills, using a variety of systems, including Microsoft Office applications
• Use of revenues software NEC Solutions desirable but not essential

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please call Kirsty Warren, Council Tax Recovery Manager on 01737 276088.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: 16th May 2025
Interview date: 28th May 2025

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.