Caseworker Revenue and Benefits - Grade 3

Job Profile

The post holder will support the Case Team Leader for the Revenues and Benefits team to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved. 

The post holder will need to manage cases allocated on workflow and ensure cases are resolved as quickly and efficiently as possible. The post holder will be required to undertake some training and support as identified.

Applicants will need to demonstrate previous experience in Housing Benefits as this will be their primary function with knowledge in Council Tax and Business Rates preferable as secondary knowledge areas. Applicants will need the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times. 

In return, we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.

This role attracts a salary between £28,724 and £31,724. Offers are usually made at the lower end of the salary band allowing for progression. This salary excludes the 2025/26 pay award which is to be confirmed.

This role is classed as Agile. Office working will be needed full time during any initial training period but once completed, the successful candidate will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50 for all caseworkers.

The role does not provide parking. 

Essential criteria:

• Proven ability in Housing Benefits with a minimum of 1 years’ experience in new claims processing and change of circumstances
• Current knowledge of benefits legislation and regulations, having worked in benefits within the last 24 months
• Proven ability to analyse and respond to requests and understanding when to escalate a case
• Proven ability to be accurate, detailed and professional in approach to work
• Proven ability to deliver high standards and good customer service
• Excellent time management and organisation skills
• Excellent communication with people of different social, economic and professional backgrounds.

 Desirable:

• Knowledge of Civica would be an advantage. 
• Experience in training and mentoring in the Revenues and Benefits field   
• Professional business qualification

 If you are interested in this busy and varied role, please apply online. 

 Closing date for applications: 21 April 2025

Interviews W/C: 28 April 2025

For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on 01483 444879

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.