Senior Civil Enforcement Officer - Parking
Grade SH04
Contract 1 year Fixed Term contract
Surrey Heath have an exciting opportunity within the Council for a self-driven and motivated Senior Civil Enforcement Officer to join our team. You will support the Parking Manager in securing the continuous improvement and success of our off-street parking service.
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity, welcoming new ideas.
About the Role
- To lead and supervise the car park team responsible for the day to day operation and enforcement of all council owned / managed off street parking facilities
- To work on a 4 on 4 off rota including some early evenings until 20:00hrs. This will include regular weekend work to ensure a senior officer is present every day.
- Oversee and develop staffing rotas to ensure service is maximised. Identify needs for temp and casual seasonal staff and inform the Parking Services Manager.
- Ensure that customers experience as high quality a parking service as possible within the confines of service budgets and resources.
- Enforce all car park rules and regulations through the issuing of Penalty Charge Notices.
- Regularly patrol all levels of Town Centre car parks and outlying car parks to issue notices, interact with customers, check litter cleanliness and state of repair and provide excellent customer service
About You
Proven experience working within the Traffic Management Act 2004 and off street parking protocols and hold a relevant parking enforcement certification
Proven experience in a supervisory role
Experience in dealing with day to day car park operations including the issuing of penalty Charge Notices
Able to investigate and respond to customer complaints in a timely and diligent manner
Team player, providing support during difficult times / incidents
Additional Information
Benefits
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Closing date: Tuesday 11th February 2025
Interview date: Week Commencing 24th February 2025
Contact details
For an informal discussion, please contact Alan Burns, Parking Manager on 01276 707479
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. We are also open to conversations about flexible working on many of our roles, so please feel free to ask us about working patterns during the recruitment process.
NO AGENCY CALLS PLEASE
How to Apply
Please apply online via the link provided.
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.
For technical issues, please contact Jobsgopublic directly.
Privacy Notices
Surrey Heath Borough Council Privacy Notice