Contact Centre Adviser
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.
We are looking for enthusiastic and customer focused individuals to join our Contact Centre team, providing the public with a first class telephone service providing front line advice and information across a range of services provided by the Council
You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, for further details please go to www.epsom-ewell.gov.uk/careers or contact Victoria Martyniak or Hannah Finbow on 01372 732000.
Closing date: 10th September 2024
Interviews: 17th & 18th Septmember 2024