Housing Benefit Adviser
Housing Benefit Advisor
£25,568 - £29,696
37 hours per week
About the role
Are you looking for a career with an ambitious and innovative Council? Are you passionate about delivering a first-class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.
We are looking for a full-time Benefit Advisor to deliver information and guidance on Housing Benefits and Council Tax Support, and when necessary other council and Department for Work and Pensions services. As part of our Housing Benefits and Council Tax Support Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre, we can offer flexible working two days from home. Here you will become part of a team committed to driving improvement through innovative ideas using the latest technology and supporting residents to access council services.
About you
The ideal candidate will have:
- experience of working in a customer services environment
- excellent customer care skills able to empathise and problem solve on behalf of customers
- have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers
- competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
Benefits
- 28 Days annual leave (pro-rated for part time employees) plus 8 days bank holidays and 1 extra day at Christmas
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health and Dental insurance plan after 3 years’ service
Closing date: Sunday, 11th August 2024
Interview date: W/C 19th August 2024
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles