Customer Services Recovery Officer
Advert
Customer Services and Recovery Officer
Salary £24,978 – £33,270pa
We need two full time (36 hours per week) Customer Services and Recovery Officers to join our highly successful collections Team in Spelthorne.
This is a high performing team, whose responsibility for the collection of income promptly and efficiently is crucial to the Council, given the current Government funding arrangements and budgetary pressures. Customer Service and Revenues is important and at the leading edge of what we do.
Customer Service and Recovery Officers are tasked with interacting with customers daily, answering questions, listening to customer concerns, answering Council queries, and managing financial issues including debt recovery and payment plans with residents.
This position will require attention to detail. The Customer Services and Recovery Officer not only drives communication with our customers but provides solutions for customers with payment difficulties as well as assisting in recovering sundry debt from across the organisation. Our most exciting applications come from those who can work as part of a team and are enthusiastic about taking on a great opportunity in a key role within the Council.
You will need to have excellent communication skills and enjoy proactively engaging with customers as well as having financial administration knowledge. You need great interpersonal skills as you must work well in a collaborative environment within the Council. The role provides opportunities to learn about Council services and provide key messaging on these to our customers.
If you have a Customer Service or Recovery background, a passion to deliver excellent customer service and the ability to stay calm under pressure then we would love to hear from you!
In return we can offer excellent conditions of service with a benefits package that includes flexible working hours, pension scheme, free car parking, at least 23 days' paid leave per year and an essential user car allowance.
This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council's policy. The post holder will be required to attend the office in line with a rota and any service requirements.
Please note as part of the employment checks this post will subject to a basic Baseline Personnel Security Standard (BPSS) check.
Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network. Successful candidates will be required to use their own mobile device to download and use Authenticator.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.
Closing date: Friday 2 August 2024 (Noon)
Interview: TBC
For full information and to apply online, go to www.surreyjobs.info or www.spelthorne.gov.uk/jobs alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1210.
Unfortunately, we are unable to reply to all candidates. If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.
All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form.
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