Technical Support Officer (Mechanical and Electrical and Compliance Team)
An opportunity has arisen within The Property Services Team for a Technical Support Officer.
We need an enthusiastic, driven individual to provide administrative support to the Mechanical & Electrical Manger, Compliance Manager and Compliance team, ensuring resilience and continuity of the wide-ranging compliance workstreams.
Operational Duties & Accountabilities
- Capture, check, record, review, and act on data across all workstreams.
- Manage the compliance Software (TCW) system
- In support of the Compliance team, collate monthly or ad hoc reporting requirement to include statistics, data charts & trend analysis.
- Ensure that all compliance records and management systems are current and updated, ensuring adherence with data protection and GDPR requirements.
- Provide support, assistance and cover across the Compliance and wider Property Service Team when required, with a variety of tasks such as raising bulk orders, ‘no access’ procedures including the escalation of cases, mail merges, legal referrals and data recording
- Manage the Compliance email Inbox, cascade queries to relevant officers and respond accordingly
- Work in partnership with contractors, colleagues (from Property Services and the wider Housing and Corporate services) to take holistic approach to service delivery.
- Liaise with residents undergoing works in their homes to provide information, dealing with their needs sensitively, explaining technical plans or specifications to a non-technical audience.
There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals.
For an informal discussion about the post, please contact Ibi Akoto, Compliance Manager at ibiyemi.akoto@waverley.gov.uk
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 09:00am Monday 05 August 2024.
Interview date: Week Commencing 12 August 2024.
Please note we do not accept applications after the time given on the advert.