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Caseworker - Revenues and Benefits

  • Employer: Guildford Borough Council
  • Reference: 2/24/282386
  • Published: Wed 29/05/2024, 9:37 AM
  • Closing on: Sun 23/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £26,633 - £28,724
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

We are seeking to recruit a proactive, motivated and confident individual who is looking for a challenging role in a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people. This is an entry level role; full training will be given.

Job Profile

Revenue and Benefit caseworkers accurately assess and process Housing Benefit and Local Council Tax Support claims in accordance with current legislation. Day to day caseworkers obtain and verify information from customers or other agencies for the correct assessment of claims. Claims are reviewed to ensure accurate entitlement and fraud prevention.

Caseworkers respond to email enquiries and provide benefit advice verbally and in writing, arranging repayment of overpaid benefit, by resolving queries, and raising invoices.

It is important to work effectively as a team with other specialists across the council to which provides opportunities to expand into other areas within the case work team.

The post holder will support the Case Team Leader for the Revenues and Benefits team to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved. 

The post holder will need to manage cases allocated on workflow and ensure cases are resolved as quickly and efficiently as possible. The post holder will be required to undertake some training and support as identified.

Applicants will need the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times. 

In return, we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.

This role is classed as Agile. Office working will be needed full time during the training period but once training has progressed successfully, the successful candidate will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50 for all caseworkers.

This role attracts a salary between £26,633 and £28,724. Offers are usually made at the lower end of the salary band allowing for progression. 

The role does not provide parking. 

Essential criteria for the role:

  • A proactive approach, with strong administrative skills. 
  • Excellent interpersonal skills and confidence in dealing with people of different social, economic, and professional backgrounds.
  • Conscientious attitude and attention to detail.
  • A good standard of numeracy and literacy.
  • IT skills are essential.
  • Ability to work as part of a team.
  • Good organisational skills with the ability to take the initiative. You must be a quick learner.

Desirable criteria for the role:

  • Candidates with administrative experience in Local Government.
  • Knowledge of Civica
  • A working knowledge of the benefits system

If you are interested in this busy and varied role, please apply online. 

Closing date for applications: 23rd June 2024

Interviews W/C: 1st July 2024

The interview will be in two parts, a competency-based interview and a written assessment.

For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on 01483 444879

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.


  • Information for candidates
  • Organisational Culture framework
  • Reference form for posts with DBS check (enhanced or regulated only)
  • Reference Form for posts with no DBS standard or enhanced check
  • Job Profile

Apply Now

  • Employer: Guildford Borough Council
  • Reference: 2/24/282386
  • Published: Wed 29/05/2024, 9:37 AM
  • Closing on: Sun 23/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £26,633 - £28,724
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

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