Temporary Accommodation & Support Officer

Temporary Accommodation & Support Officer

£28,831 to £35,508 depending on skills and experience

37 hours per week

About the role

We are currently looking for two people to join us as our Temporary Accommodation & Support Officer. As the Temporary Accommodation & Support Officer, you will:

• Proactively manage the Council’s stock of temporary accommodation, addressing tenancy and estate issues
• Visit tenants on a regular basis
• Effectively manage rent arrears to meet the Council’s target on rent collection
• Engage, guide and support residents in temporary accommodation
• Help residents to sustain their current tenancy and to develop skills to successfully move on from temporary accommodation
• Allocate offers of temporary accommodation and carry out the sign-ups
• Provide support to private rented sector households at the beginning of their tenancy
• Provide a full housing solutions service, offering advice and assistance as part of the wider Housing Solutions Team
• Draft written materials such as standard letters, checklist forms and information flyers for tenants

About you

You will be joining a supportive, friendly team and will report directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us in continuing to deliver a first-class housing service. We are looking for exceptional candidates with a range of skills including:

• Knowledge of the key issues affecting the sustainment of tenancies
• Experience of giving advice and support to customers
• Excellent communication skills, both verbal and written
• A strong team player
• Innovative and driven to deliver excellent customer service

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

We have an exceptional Housing Solutions Service that the Temporary Accommodation and Support Team is part of. You will play a vital role in ensuring that suitable temporary accommodation is provided to prevent use of costly emergency accommodation and that those tenants are supported to successfully move-on to alternative, more settled accommodation.

Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health and Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply

For more information on the role and to apply please visit: Runnymede Borough Council Jobs | Surrey Jobs

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425516 who will be able to assist you.

For an informal chat about this role please contact Jane Robinson, Housing Solutions Manager on 01932 425255 or jane-louise.robinson@runnymede.gov.uk.

Closing Date: 16^th May 2024

Interview Dates: 23^rd and 24^th May 2024

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.