Bank Usher

The starting hourly salary for these roles is £11.97 per hour, which is equivalent to £22,475 (based on working 36-hours per week). This is a BANK role.

The Coroners Service sits within the Customer and Communities Group of Surrey County Council.

We are currently seeking to recruit several new Bank Coroner's Usher positions for the Surrey Coroner Service. You will not need to have previous experience in this area of work to be suitable for this role. You will be required to be well presented and punctual, calm under pressure, have good interpersonal and IT skills and willing to undertake future training and development in these areas of work. You should be self-motivated, capable of solving problems and be a confident communicator.

The ushers support the coroner to facilitate the smooth running of Inquest Hearings. You will act as the first point of contact for the families, juries and legal representatives during the Inquest, ensuring each party is shown to the appropriate meeting room and is ready, when called by the coroner. You will answer enquiries and provide accurate and timely responses. You will also be required to carry out some general clerical work to support the coroners and the administration support team.

Although many of the tasks are straightforward, with well-established guidelines, an usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will need to have the ability to deal with people professionally and empathetically, which may include the bereaved.

Ushers work within a close team with management support. Working time is allocated to meet the needs of the scheduled hearings and this will typically be advised one month in advance. The roster is allocated on a flexible basis which means that some weeks you may be required to work more hours than others. The normal working hours are between 8.30 am and 4.30 pm, but occasionally these hours may be extended. Whilst you will normally be working at the Surrey Coroners Court, there may also be a need for flexibility to work on an ad hoc basis at other council locations.

Key responsibilities include:

• Preparing Court and meeting rooms and clearing down at the end of the working day,
• Delivery of files to the court,
• Update list of hearings on internal notice boards,
• Operating office and court equipment e.g., computers, scanners, photocopiers, and software such as MS word/excel and court electronic data base/diary systems.

We look forward to receiving your application. Applications will be reviewed on an ongoing basis.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.