The salary for this role is £23.40 - £25.40 per hour. This is a bank role.
Are you able to critically analyse multiple pieces of information and to provide a logical, clear and objective review? Do you bring a good working knowledge of current SEND legislation and guidance? Are you committed to best outcomes for children and young people?
The Customer Relations team plays a crucial role in the Children Families and Lifelong Learning directorate, managing both the statutory Children's Act complaint process and the council's corporate complaints process for families who raise concerns about Education services.
The Complaints Investigator will work alongside another full-time investigator to review and investigate complaints at Stage 2 of the two stage corporate complaints process.
The team are currently experiencing a high volume of complaints raised at Stage 2, in part due to the increase in the number of families requesting Education Health and Care needs assessments and the national shortage in availability of Education Psychologists to provide input to these assessments within the statutory timescales.
We are looking for additional capacity within the team to take on both simple and complex investigations across Education services, covering complaints related to admissions, key stage transfers, children missing education and additional needs and disabilities provision.
To considered for this position your application will clearly evidence:
- Excellent level of written communication.
- Examples of analytical skills, logical thinking and problem solving.
- Proven experience of complaint handling or similar investigative work.
- Ideally a working knowledge of the SEND legislation, guidance and practice.
- Ability to develop positive working relationships with colleagues across several services.
The job advert closes at 23:59 on 30th November 2023.
Interview date TBC. We will shortlist and offer interviews throughout the recruitment period, and we may remove the advert if we fill the position before the deadline, so please do submit your application as soon as possible.
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.