This role has a starting salary of £23,243 per annum, based on a 36 hour working week.
We are looking for several Full Time Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team located at our Woodhatch Place office (Reigate), providing support to front line social workers based in the South East of Surrey.
Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week, sometimes, workloads may require you to be in the office more.
Core working hours are 08:50-17:00 to ensure full cover is provided to operational teams and front-line call lines.
If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role.
About The Role
Children, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks and the Social Care teams working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups.
As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient, and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.
As a motivated, enthusiastic, and ambitious individual with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.
Key tasks that you will complete within this role will include:
- Arranging, attending, and minuting multi agency meetings with professionals and families - Producing high quality minutes to an agreed standard, delivered to statutory deadlines.
- Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams.
- Accurately recording and uploading information received onto a central database.
- Updating and maintaining databases and spreadsheets with performance and task data.
- Prepare and submit documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines.
- Managing email duty boxes, prioritising urgent alerts and requests.
- Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard.
To be successful in this role you will be able to demonstrate the following:
- Comprehensive Minute taking skills - Including ability to note take extensive and complex multi agency meetings via Laptop
- Exceptional organisation and prioritisation.
- Outstanding customer service and communication skills both verbal and written.
- Proactiveness and adaptability
- Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint.
The job advert closes at 23:59 on 07/04/2023 with interview dates TBC.
For an informal discussion please contact Georgina Waterfield by e-mail at .
We look forward to receiving your application, please click on the apply online button below to submit.
· 26 days annual leave, rising to 28 days after 2 years' service
· A generous local government salary related pension,
· Option to join car lease scheme.
· Hybrid working
· Wellbeing and Inclusive designed workplace with agile spaces and expansive grounds.
For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.