This role has a starting salary of £26,080 per annum based on a 36 hour working week.
Are you enthusiastic & resilient with a passion for providing excellent customer service?
We have an exciting opportunity to work in our Children’s Request for Support Team that could be just what you’re looking for! Based at Dakota, 11 De Havilland Drive, Brooklands in Weybridge with the opportunity to work at home for 3 days per week.
The Request for Support Team is part of Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.
About the role
As the public voice of the Council you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Request for Support Team.
You will handle calls from members of public and professionals who are requesting support for children, taking accurate and pertinent information in order to identify risk, to signpost where necessary, and to progress to the most appropriate services in a timely manner .
You will input electronically received information into appropriate databases and provide information to professional agencies where appropriate adhering to internal data protection policies. Additionally, you will triage all incoming requests from partner agencies identifying appropriate pathways based on operational guidance and Surrey’s Effective Family Resilience Levels of Need Threshold.
You will be operating in sometimes challenging and emotionally charged situations, therefore you must have the resilience to cope with sensitive and at times disturbing information and be able to prioritise and remain calm whilst working under pressure.
You will understand your responsibility to safeguard confidential information and respect the privacy of families. Satisfactory DBS clearance will be required.
To be considered for shortlisting for interview your CV and personal statement will clearly evidence:
- Experience of providing high levels of customer care and professionalism.
- An Understanding of Safeguarding policies and procedures and an ability to follow the surrounding processes, procedures and identify the risks.
- Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail.
- Ability to work effectively and flexibly and as part of a team
- Excellent spoken and written English with effective communication and interpersonal skills particularly with both families and fellow professionals.
- Ability to travel to Brooklands, Weybridge for at least 2 days per week following induction period.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.Additional Information
The job advert closes at 23:59 on 6th February 2023.
Interview date TBC.
For an informal discussion please contact Claire Thomas by e-mail at email@example.com.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.