Careline & CCTV Operator
£25,224 - £27,991 per annum (plus 20% shift enhancement)
37.5 hours per week
About the role
An opportunity for a Careline and CCTV Operator has arisen within our award-winning Safer Runnymede team based in Addlestone, Surrey.
The Careline and CCTV Operator will be working on a structured shift rota which includes early, lates, nights, weekends, and Bank Holidays, you will be monitoring town centre CCTV cameras across the county of Surrey, monitoring alarm receiving systems and responding to calls from the elderly or vulnerable on the “Careline” Community Telecare System. You will also act as a first point of contact for all Borough related issues outside of normal working hours. This is a rewarding job with great potential for job satisfaction.
Full time applicants will be working a repeating 27 day shift pattern comprising of six night shifts followed by three rest days, six late shifts followed by three rest days and six early shifts followed by three rest days.
Early shifts times are 0630hrs -1430hrs, late shift times are from 1430hrs - 2230hrs and night shift times are from 2230hrs - 0630hrs.
Part time applicants will be working the same shift times for each shift but doing three days of each set separated by six rest days.
All shifts have a 20% enhancement added to them to cover bank holidays, weekends and unsociable hours.
Full training on all systems will be given.
We are looking for somebody on a full or part time basis, with considerable experience of working with the public in either a customer services or control centre environment. You should have excellent observational and communication skills together with a caring and patient approach. Applicants should have the ability to multi-task, remain calm in an emergency situation and be able to follow procedures.
A current S.I.A public space CCTV operator licence, experience of Telecare and/or liaison with the police and having a good local knowledge will be advantageous but not essential.
We are unable to provide visa sponsorship for this role and candidates are required to attend a face-to-face interview.
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
The Safer Runnymede department is a professional, exciting and vibrant place to work. You can expect to be challenged in a role that gives great job satisfaction where no two days are ever the same.
Looking ahead, the department is expanding with the proposed addition of new CCTV cameras across a wider area.
- 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
- Excellent Pension Scheme
- Free Parking
- Subsidised cafe on site
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health and Dental insurance plan after 3 years’ service
- 20% Shift allowance
How to apply
For more information on the role and to apply please visit: Runnymede Borough Council Jobs | Surrey Jobs
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at firstname.lastname@example.org or on 01932 425516 who will be able to assist you.
For an informal chat about this role please contact Richard Altree, Les Bygrave or Harry Prior on 01932 425060 or email@example.com, firstname.lastname@example.org, or email@example.com
Closing Date: Midnight on Wednesday 1st February 2023
Interview Date(s): Wednesday 15th February 2023
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.