The starting salary for this position is £23,243 per annum for working 36 hours per week.
This role is open to remote working meaning you aren't required in the office 5 days a week. We’re less about you driving to work and more about us collectively driving down our carbon footprint. We care about how you work rather than where you work; the people rather than the postcode. In support of our people and our greener futures strategies, we’d welcome a conversation with the successful candidate on what remote working may look like for you.
The Surrey Pension Team are starting a new chapter, with a refreshed vision and mission and ambitious plans for the future:
- Our Vision: To provide our customers with a better tomorrow
- Our Mission: To responsibly deliver a first-class customer experience
Our newly redesigned workforce is integral to achieving our aims and ambitions for the future and we are looking for a New Member Officer (Trainee) to join our Service Delivery team.
Working as part of a wider dedicated Membership and Data team, you will be responsible for the delivery of a range of administrative tasks to support existing processes. Your role will be: to ensure records are processed and stored to agreed procedures, communicating effectively with our members, employers and other customers, providing and requesting data in a courteous manner, updating member data using information from channels such as DWP, the National Insurance Database and Tell us Once, and validating data supplied by employers.
As well as this, you will be tasked with case set up for the Service Delivery team and workflow management of own case. In addition, you will support on ad hoc projects such as the pension fund valuation.
Your ability to demonstrate our Vision and Mission and work within a “one pensions team” culture is crucial to our success. You will also have a keen eye for detail and some administrative and customer service experience.
Taking a holistic “one pensions team” approach will drive opportunities for all staff to increase their career opportunities by broadening experience across the whole of the Pension service.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 12/02/2023.
Interviews will take place week commencing 20/02/2023.
For an informal discussion please contact Fiona Jackson by
e-mail at firstname.lastname@example.org.
We look forward to receiving your application, please click on the apply online button below to submit your application.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop will be supplied for your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.