Senior Homechoice Officer

Do you want to be part of an experienced, successful, and enthusiastic team?

We are looking for a highly motivated team player to join our Homechoice and RSI team.

The team are responsible for the letting of Council and housing associations properties, managing the Council’s Housing Register for applicants already living in social housing and managing the Council’s Rough Sleeping Outreach Service.

You will support Homechoice and RSI manager and the Team, in the advertising, shortlisting and allocation of social housing through the Council’s online Choice Based lettings scheme.

You will also oversee the Team’s work to assess and register transfer applicants, ensuring that those registered meet the criteria set out in the Council Allocation scheme.

You will also deputise for the Homechoice and RSI manager and this will include ensuring that the Council swiftly responds to reports of rough sleeping through its Rough Sleeping Outreach and Support work.  

You will provide a key role in securing sustainable housing solutions for applicants ranging from a vulnerable single people or young families just starting their housing journey, to older clients wishing to downsize or move to Senior Living housing.

Your experience of working in a challenging front line customer service role will help you to remain calm under pressure while delivering the highest levels of customer service.

You will also have excellent IT skills and be able to keep accurate records and meet deadlines. 

We are looking for someone who will provide excellent customer care, be sensitive to customer needs but still ask searching questions when necessary.

Whilst the role will initially be Office based there is flexibility for the role to be hydrid, combining home and office working

Waverley Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

We are an ambitious, dynamic, and innovative local authority, proud of being one of the highest performing Councils in the country. Key to our success is our commitment to team working and ongoing development of our high performing, highly engaged workforce, who all share in the delivery of the organisation’s values and corporate objectives.

The borough of Waverley is a beautiful place, consistently rated as one of the best places in the Country to live and to work. The borough is within easy reach of London and the south coast. 

Waverley takes a robust approach to thoroughly checking anyone who wants to work with children or vulnerable adults. The successful candidate will be required to apply for a Disclosure at the Enhanced level from the Disclosure and Barring Service.  Further information can be obtained from www.disclosure.gov.uk.

The role will be a mixture of Office and Home Working (Hybrid Flexibility if required).

For an informal discussion about the post, please contact Tanya Gregory, Homechoice Manager, on 01483 523015.

Closing date for applications: Monday 9 January 2023 at 9am.

Interview date: Tuesday 17 January 2023 – Please note that there will be a short, paper-based exercise prior to each interview.

Please note we do not accept applications after the time given on the closing date.

**To be eligible to apply for this opportunity you must be able to meet the Essential Job Description Criteria**