Process and Communication Officer

The starting salary for this role is £36,282 per annum for working 36 hours per week. 

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by Councillors and residents as one of the most important services provided by the Council.

Lack of or insufficient communication is consistently one of the biggest concerns from our customers and the impact can be considerable on the reputation of the service. 

In this role you will be responsible for the development and delivery of the service communication strategy and ensure that the communication needs of the individual groups support the overall objectives of Highways & Transport.

A passion for providing excellent customer service is required to enhance our levels of engagement and drive customer focussed process improvement and innovation.

As the communication lead you will be required to support our Out of Hours winter service messaging using social media and our website. This will include working occasional evenings and weekends.

We are looking for people who are enthusiastic, proactive and motivated team players. You will have the ability to work across service to develop excellent relations and relay information to all stakeholders. 

To be shortlisted for an interview please upload your CV and a personal statement to clearly evidence the following:

• Excellent engagement and communication skills
• Tenacity in gaining information from others and ability to effectively communicate this knowledge in a timely manner
• High level of experience of using a range of communication tools, including websites and social media
• Use of Lean process improvement methodology and principles of process improvement
• Experience of delivering a range of projects
• Customer focused and confident in dealing with a wide selection of customers

​Highways Operations & Infrastructure operates an agile working system, in accordance with the County Council policy. This means that all Officers are expected to be available when needed, with flexibility to work from both Council offices and their home (or other suitable arrangements). It is expected that all Officers will regularly work from their designated office to maintain team working and as required by their manager. All Officers are expected to make themselves available to attend site and other meetings when needed.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 11/12/2022 with interviews to follow.

Contact Details

For an informal discussion please contact Mike Dawson on 0300 200 1003 or by e-mail at highways@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.