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map Surrey Heath Runnymede Spelthorne Richmond Elmbridge Kingston Epsom & Ewell Woking Guildford Waverley Mole Valley Reigate & Banstead Tandridge
This Vacancy has closed.

Works Communication Officer

  • Employer: Surrey County Council
  • Reference: orbis/TP/3233/27563
  • Published: Tue 04/10/2022, 15:41 PM
  • Closing on: Thu 03/11/2022, 14:41 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £29,291 - £31,810
  • DBS Check: Yes
  • Location: Guildford

The starting salary for this role is £29,291 per annum for working 36 hours per week.

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by Councillors and residents as one of the most important services provided by the Council.

Lack of or insufficient communication is consistently one of the biggest concerns from our customers and the impact can be considerable on the reputation of the Service. The complexities of our own works programmes and those of other stakeholders mean that managing and communicating the information in a quality format can be very challenging.

Based within the Works Communication Team, this is an important customer facing role supporting the provision of excellent customer service and communications.

In this role you will be communicating with all our customers in advance of works as well as during and after, using the most appropriate mediums. This requires you to liaise, work collaboratively and maintain effective relationships with colleagues, Councillors, customers, partner organisations, agencies and/or contractors.

You will be required to support our Out of Hours winter service on a rota basis. This will include working evenings and weekends for which additional payment is made.

We are looking for people who are enthusiastic, proactive and motivated team players who can provide excellent customer service. 

To be shortlisted for an interview please upload your CV and a personal statement to clearly evidence the following:

  • Excellent communication skills
  • Tenacity in gaining information from others and ability to effectively communicate this knowledge in a timely manner
  • Good IT skills and experience of using a range of communication tools, including websites and social media
  • Ability to prioritise and plan own workload in the context of conflicting priorities, meet tight deadlines, and work on own initiative
  • Customer focused and confident in dealing with a wide selection of customers
  • A positive, self-motivated person with a “can do” attitude and a desire to learn and continuously improve
  • Able to work independently and as part of a team

Highways Operations & Infrastructure operates an agile working system, in accordance with the County Council policy. This means that all Officers are expected to be available when needed, with flexibility to work from both Council offices and their home (or other suitable arrangements). It is expected that all Officers will regularly work from their designated office to maintain team working and as required by their manager. All Officers are expected to make themselves available to attend site and other meetings when needed.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on Sunday 23rd October 2022.

Interviews will take place on Friday 4th November 2022.

Contact Details

For an informal discussion please contact Ann-Marie Hourihan on 0300 200 1003 or by e-mail at highways@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/3233/27563
  • Published: Tue 04/10/2022, 15:41 PM
  • Closing on: Thu 03/11/2022, 14:41 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £29,291 - £31,810
  • DBS Check: Yes
  • Location: Guildford

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