Digital Skills Trainer

The starting salary for this role is £41,127 per annum for working 36 hours per week.

This is a fixed term contract until 31st March 2023 with the potential to extend.

This role is open to remote working meaning you aren't required in the office 5 days a week. We’re less about you driving to work and more about us collectively driving down our carbon footprint. We care about how you work rather than where you work; the people rather than the postcode. In support of our people and our greener futures strategies, we’d welcome a conversation with the successful candidate on what remote working may look like for you.

Surrey County Council (SCC) is transitioning to an agile way of working. As part of this transition, we will be utilising Microsoft Teams as our primary unified communication and collaboration platform, as well as extending the use of the Office 365 suite of applications.

We are looking for experienced and outgoing trainers to support the rollout of the new technology and ways of working. 

About the role

Your duties as a Digital Skills Trainer will include the creation of training material including training scripts, webinars, videos, and related content. You will also be responsible for publishing the training material on the SCC intranet. In addition, you will create course content as demand or circumstances dictate, working in consultation with other Trainers, the Digital Training Manager and other key roles, ensuring that courses are easily replicable.

You will also be involved in the delivery of training. This will include managing the current curriculum of training, collecting feedback on delivered training, and adapting material as required. You will assist with the rollout of new Conferencing Technology through training collateral and will also host both virtual and classroom sessions. The role will entail providing remote support over MS Teams and via webinars, as well as floor-walking as needs arise.

In addition to the above, you will provide the following ongoing support:

• Resolve and provide resolution for straightforward user queries and problems.
• Answer questions that come into the Welcome to Teams Q&A channel, passing on lessons to the team and other key roles on a regular basis.
• Manage enquiries that came through to the shared Digital Skills email inbox: reply promptly, follow up with solution options, or escalate as appropriate.
• Support Facilities Management in their transition to becoming first-line support for Conferencing Technology.
• Issue escalation to specialist support teams by logging a call in the call logging system.
• Receive calls from end users, handling queries and issues in person.
• Signpost to online training material and facilitate the peer-to-peer support community.
• Populate online Frequently Asked Questions.
• One-to-one support: follow up on specific requests for support, and proactively offer it if deemed necessary.
• Organise the Digital Skills calendar: schedule sessions while considering the changing demand for training due to project or other needs.
• Ensure the smooth running of the Digital Skills curriculum: manage the Eventbrite account, invite attendees to training, manage the attendee database, and keep other Trainers informed of changes to the training schedule.

About you

The ideal candidate will have previous experience of dealing with customers and problem solving and will show a willingness to train and enable users of all skill levels.

You need to have excellent IT skills and training experience, especially of Microsoft Teams and the Office 365 suite of applications.

To be shortlisted to interview for this position your application will clearly evidence:

• Excellent communication skills, both written and verbal
• Experience in creating training materials
• Confidence in training a wide range of individuals and small groups of customers, with varying IT skills
• Good working knowledge of Microsoft Teams, MS Office 365 and Windows 10
• Willing and enthusiastic attitude with a focus on supporting customers and delivering great service
• Experience in working in a busy work environment with multiple concurrent demands

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 16/10/2022 with interviews to follow.

Contact Details

For an informal discussion please contact Paul Monney by e-mail at Paul.Monney@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.