We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
map Surrey Heath Runnymede Spelthorne Richmond Elmbridge Kingston Epsom & Ewell Woking Guildford Waverley Mole Valley Reigate & Banstead Tandridge

Caseworker - Housing

  • Employer: Guildford Borough Council
  • Reference: 3/22/212081
  • Published: Wed 21/09/2022, 9:09 AM
  • Closing on: Tue 27/09/2022, 23:58 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,197 - £28,176 per annum
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

Are you a pro-active, motivated and confident individual who is seeking a challenging role.  If the answer is “yes” then we’d love to hear from you and to help start your career within a busy and fast paced environment.

What you’ll do on a typical day:

  • Provide housing advice to customers on the telephone and through correspondence.
  • Assess and process housing applications under our published allocation scheme.
  • Maintain and update changes to the housing applications.
  • Liaise and work flexibly with our Homeless Prevention Team.
  • Work effectively with other specialist teams across the council.
  • Opportunity to expand into other areas within the case work team. 
  • Raising invoices, liaising with contractors, answering enquiries. 
  • Processing rent payments, handling rent queries and setting up direct debits.

What you need to succeed in this role:

  • A proactive approach, with strong administrative skills.
  • Excellent interpersonal skills and confidence in dealing with people.
  • Conscientious attitude and attention to detail.
  • A good standard of numeracy and literacy.
  • IT skills are essential, knowledge of any housing software such as Orchard or MRI (Jigsaw) would be beneficial.
  • A working knowledge of the benefits system.
  • Ability to work as part of a team.
  • Good organisational skills with the ability to take the initiative.

What’s in it for you?

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills.  We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.  This role attracts a salary of £23,197 - £28,176 per annum and an annual leave entitlement of 22 days plus bank holidays.

Please note salary offers are usually made at the lower grade, allowing for progression.

For an informal discussion about the role please contact Zoe Budd on 01483 444255

 

Downloads

  • Information for candidates
  • Organisational Culture framework
  • Reference form for posts with DBS check (enhanced or regulated only)
  • Reference Form for posts with no DBS standard or enhanced check
  • Job profile

Apply Now

  • Employer: Guildford Borough Council
  • Reference: 3/22/212081
  • Published: Wed 21/09/2022, 9:09 AM
  • Closing on: Tue 27/09/2022, 23:58 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,197 - £28,176 per annum
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

Vacancy Location