Unit4/Agresso IT Support Agent

The starting salary for this position is £41,127 per annum based on a 36 hour working week.

This position is based at Woodhatch Place in Reigate and applicants may be required to attend the office periodically. However, we support remote working meaning you aren't required in the office 5 days a week. We’re less about you driving to work and more about us collectively driving down our carbon footprint. We care about how you work rather than where you work; the people rather than the postcode. In support of our people and our greener futures strategies, we’d welcome a conversation with the successful candidate on what remote working may look like for you.

Surrey County Council are implementing Unit 4 as a modern, intuitive and flexible Software-as-a-Service Enterprise Resource Planning system. A significant programme of work is nearing completion to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. 

Unit 4 will be supported by our in-house IT and Digital team. The team of 20 staff operate ITIL 4 processes and are structured into:

• Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
• Service Improvement (change requests, release management and business relationship management)

We're now recruiting for a permanent position to join the Service Delivery team although you may be required to flex between both teams according to customer demand. During the initial 12+ months of implementation, a higher volume of tickets are expected, and the team will also be building their competence in supporting a new system.

To support the team with additional capacity and to provide Unit 4 knowledge transfer, Surrey County Council welcome applications from people with:

• ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management
• Unit4 Security roles and authorisations
• System admin experience of Unit4/Agresso and Proactis
• Willing to provide Unit4 knowledge transfer to the in-house team
• SAP security concepts/roles and authorisations would also be useful

Reporting to the Service Delivery Team Leader you will join the wider IT and Digital Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment. 

In this role, you will benefit from 26 days annual leave, rising to 28 after two years' service. In addition, you can join the generous Local Government Pension Scheme and take advantage of a full staff benefits programme. The Council operate a family friendly, flexible working policy and are proud to be a diverse organisation. The Council are committed to investing in their people and supporting every individual to achieve their full potential. 

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 03.10.2022 with interviews to follow.

Contact Details

For an informal discussion please contact Daniel Satkunatheva by e-mail at daniel.satkunatheva@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.