Customer Services Officer

Customer Services Officer (2 Posts)

Salary £22,373 – £30,439 per annum

Permanent, Full Time

We need two full time (36 hours) Customer Service Officers to join our Team in Spelthorne. Customer Service is important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please apply.

Customer Service Officers are tasked with interacting with customers daily, answering questions, listening to customer concerns, answering Council queries, and providing customer feedback to the management team.

This position will require attention to detail. The Customer Service Officer drives communication with our customers, answers their queries and ensures that key performance indicators are met. Our most exciting applications come from those who can work as part of a team and are enthusiastic about taking on a great opportunity in a customer facing role within the Council.

You will need to have excellent communication skills and enjoy proactively engaging with customers. You need great interpersonal skills as our Customer Services Officers must work well in a collaborative environment.  The role provides opportunities to learn about Council services including council tax and provide key messaging on these to our customers. 

In return we can offer excellent conditions of service with a benefits package that includes flexible working hours, pension scheme, free car parking, at least 23 days' paid leave per year.

This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council's policy. The post holder will be required to attend the office in line with a rota and any service requirements.

Closing date:  29 September 2022 (Noon)

Interview:     07 October 2022

For full information and to apply online, go to www.surreyjobs.info or www.spelthorne.gov.uk/jobs alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1052. 

Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.

All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form.

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