Job Title: Customer Contact Advisor
Location of work: Town Hall with some Hybrid working by arrangement with the Contact Manager
Salary: £22962 – £23529
Basis: Fixed term 9 Months, Full time
Hours: 36 hours per week.
Pattern of Work: Monday-Friday (Monday-Thurs: 0845-1700 & Friday: 0800-1645)
About the Role
If you are seeking a career where Customers come first and are passionate for delivering great Customer Service then this is a fantastic opportunity to join a supportive, fun & friendly team. Our Monday-Friday working pattern, no sales targets and technology are fundamental in supporting you to be most at your most creative, and productive.
Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
Demonstrating that you are an innovative, supportive, positive, and flexible person, you will be able to contribute towards our 5-year plan.
What will you do?
- Answer and resolve a high volume of calls from customers relating to a wide range of Council services
- Deliver information in a succinct and confident manner providing options where required
- Offering advice & guidance to customers via the phone and face to face
- Investigate Customer enquiries
- Respond to Social Media posts
- Updating our website content
What will you need?
- Customer Service experience ideally in a call centre environment
- Great verbal & written communication skills
- Ability to work well under pressure
- Microsoft and Excel office skills
Full training will be given to ensure teamworking to deliver our customer contact strategy.
In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development and provide a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
Closing date: 5th October 2022
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
To find out more about us as a Council, click on the link below: