HSCE Applications Support Specialist

The starting salary for this role is £29,291 per annum based on a 36 hour working week. 

Are you interested in helping colleagues and providing a top quality customer service? Do you like a challenge and working through problems until you find a solution?

We support colleagues working in social care teams in both Adults and Children’s and Education teams.

Would you like to be part of a team supporting front line staff in their essential work and helping them spend more time with their clients?

If yes, then please read on.

The Social Care & Education Helpdesk urgently needs 2 HSCE Applications Support Specialists to deal with system requests for Capita One, LAS, LCS, EHM, Controcc and Wisdom.

These vacancies are primarily customer service rather than technical roles but obviously the more you know about the above systems the better. As important as system knowledge, is the desire to constantly learn new skills and being tenacious. There is also a requirement for excellent communications skills, an attention to detail and the ability to document and share knowledge.

We can give you all the training and support needed to do this job and have a good record of developing staff into more senior roles. The Social Care Helpdesk is proud of the excellent customer service it provides but is committed to a philosophy of continuous improvement and sharing knowledge and skills.

If this is something you would be interested in being a part of then please click on the job links above. If you would like to have a chat with me first then please do.

To be shortlisted to interview for this position your application will clearly evidence:

• Experience of working within a customer service environment
• Excellent communication skills
• Attention to detail and ability to document and share knowledge
• Knowledge of Capita One, LAS, LCS, EHM, Controcc and Wisdom

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 25/09/2022.

Interviews dates to be confirmed.

Please note, your application should consist of both a CV and personal statement. Your personal statement should be tailored specifically for this role and will give you the opportunity to tell us more about yourself, your skills and experience, and why this is the job for you.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Details

For an informal discussion please contact Christine Pettitt on 07968 833144 or e-mail at christine.pettitt@surreycc.gov.uk. 

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.