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This Vacancy has closed.

Digital Information Officer

  • Employer: Surrey County Council
  • Reference: orbis/TP/777/26429
  • Published: Mon 15/08/2022, 16:54 PM
  • Closing on: Wed 31/08/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £36,282 - £40,146 per annum
  • DBS Check: No
  • Location: Leatherhead

The starting salary for this position is £36,282 per annum based on a 36 hour working week. The role is offered as a 24-month fixed term contract or internal secondment opportunity. This is a full time role based at Fairmount House in Leatherhead, but working flexibly from a range of locations across Surrey.

Internal applicants: please ensure you have discussed this secondment opportunity with your current Line Manager and have their agreement before you submit your application.

About Us

We are expanding our digital resource in Adult Social Care in response to new legislation and are looking for an experienced Digital Information Officer to join our Information and Engagement Team for two years.

The government is introducing social care charging reforms from October 2023, changing the way people in England pay for social care to make the system fairer and to ensure people do not face enormous care costs. Adult Social Care services in local authorities are preparing for the implementation of these plans and in Surrey we have a massive programme of work in place.

A robust digital information and advice front door offer, where residents can self-serve as much as possible, will play a critical role in managing demand on our service. We need to help local residents understand the reforms and their impact on them, and channel their enquiries as effectively as possible. In our county we have an additional challenge of having a high percentage of residents who fund and arrange their own care without support from the county council. Under the new reforms they will be able to ask the council to commission residential and nursing care, regardless of their assets. This is just one aspect of the reforms.                   
We are, therefore, predicting much greater demand which we need to minimise through a transformational programme of innovation, digital solutions, channel management and strong targeted communications and messaging.

The Role

We are looking to recruit an experienced Digital Information Officer to help support the information, advice and communications workstream of our social care charging reforms programme.

Reporting into the ASC Web and Digital Manager, the Digital Information Officer will help to develop and deliver improved online resources including our ASC web pages on the county council website and Surrey Information Point. You will be responsible for developing engaging content and optimal user experience, running reports on analytics and insight to understand user journeys, and supporting the development of new digital solutions at the ‘front door.’

About You

We are seeking a candidate who has demonstrable experience in website publishing and management, using web analytics tools and data, user testing, website accessibility compliance, managing social media channels and supporting promotional activity.

The successful candidate will have excellent IT skills, high levels of accuracy in data inputting, strong writing skills and use of grammar, and a thorough understanding of new technologies and social media.

Additional Information

This job advert closes at 23:59 on Tuesday 30th August 2022.

Interviews will take place on Tuesday 13th September 2022.

Contact Details

For an informal conversation about the role please contact Ness de Chazal on 07977370265.

We look forward to receiving your application which should include a separate personal statement, tailored to this role. Please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/777/26429
  • Published: Mon 15/08/2022, 16:54 PM
  • Closing on: Wed 31/08/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £36,282 - £40,146 per annum
  • DBS Check: No
  • Location: Leatherhead

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