The starting salary for this position is £23,243 per annum for working 36 hours per week. This role is based at Dakota, 11 De Havilland Drive, Brooklands in Weybridge with the opportunity to work at home for 3 days per week.
We are looking for an enthusiastic person, who is passionate about providing excellent customer service, to work in our Children’s Request for Support Team as a Request for Support Assistant.
About the role
The Request for Support Team is part of Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.
As the public voice of the Council you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Request for Support Team.
You will be responsible for screening calls from the public and partner agencies to identify whether they are appropriate, and signpost where necessary. As well as this, you will input electronically received information into appropriate databases and ensure that information is sent to Children’s Services and Early Help teams in a timely manner.
You will be a highly organised, confident communicator with a professional and flexible approach to your work. You will have the ability to interact positively with families and professionals by putting them at ease and displaying understanding and empathy. In addition, you will be able to prioritise and remain calm whilst working under pressure, multi-tasking across IT systems, databases and tasks.
In this role, you will be operating in sometimes challenging and emotionally charged situations, therefore you must have the resilience to cope with sensitive and at times upsetting information. You will understand your responsibility to safeguard confidential information and respect the privacy of families.
To be shortlisted to interview your CV and personal statement will clearly evidence:
- Experience of providing high levels of customer care and professionalism
- Excellent IT skills and ability to use databases to a high standard of accuracy
- A strong eye for detail
- Ability to work effectively and flexibly as part of a team
- Excellent spoken and written English
- Effective communication and interpersonal skills
- Ability to travel to Brooklands, Weybridge for at least 2 days per week following induction period.
The job advert closes at 23:59 on 21/08/2022 with interviews to follow.
A Basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.
For an informal discussion please contact Claire Thomas by e-mail at firstname.lastname@example.org.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.